Privacy Policy

1. Purpose of this policy

The purpose of this privacy policy is to inform users of the Odoo customer portal (hereinafter “the Portal”) about how Ewattch collects, processes, and protects their personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable legislation.

2. Data collected and purposes

  • Contact information: last name, first name, email address, phone number, postal address. Purpose: customer account management, communication with support and thesales representative.
  • Account security settings: username, password (encrypted), security preferences. Purpose: authentication, secure access, and rights management.
  • Contractual and financial data: invoices, payment statements, quotes, orders, support tickets, etc. Purpose: contract execution, service monitoring, billing, and customer relationship management.

3. Legal basis for processing

  • The performance of the contract between the customer and Ewattch.
  • Legal obligation (retention of billing data).
  • Ewattch's legitimate interest (portal security, service improvement).

4. Recipients of the data

  • The data is accessible only by: Authorized internal teams (support, R&D, sales department, administrative department).
  • Technical service providers responsible for hosting, maintaining, and securing the Portal, who are subject to strict confidentiality obligations.

5. Shelf life

  • Account data: contract term + 3 years.
  • Billing data: 10 years (legal requirements).
  • Data related to tickets, orders, and projects: contract duration, then archived.

6. User rights

In accordance with the GDPR, you have the following rights: access, rectification, erasure, restriction, objection, and portability. To exercise your rights: sales@ewattch.com.

7. Data security

Technical and organizational measures (secure authentication, access logging, password encryption, regular backups).

8. Transfer outside the EU

No transfer outside the EU. If necessary, appropriate safeguards provided for by the GDPR.

9. Cookies and traceability

Strictly necessary cookies (session authentication, security). No advertising cookies.

10. Policy changes

Ewattch reserves the right to modify this privacy policy. Any updates will be communicated on the Portal.